Offboarding Agent · Employee offboarding

Dev's manager asked to revoke access 3 days before his end date. This deviates from the runbook, so I need sign-off.

Service Desk Agent · Hardware incident response

Out-of-warranty MacBook with a $410 repair quote. I can book the repair or start a replacement order.

Onboarding Agent · New hire provisioning

You've guided me through contractor laptop setups the same way 3 times. I can turn that into a runbook and stop asking.

Service Desk Agent · Hardware incident response

Replacement for Tom Ruiz's failed workstation. Purchase orders above $2,000 need approval before I place them.

Offboarding Agent · Employee offboarding

Sam owns 4 team drives with active collaborators. The runbook doesn't say who inherits ownership.